Terms of sale
Prices
The prices of our products are indicated in Euros, all taxes included, and are guaranteed until the delivery of your order.
Packaging and delivery costs are additional and depend on the weight and destination of the package.
Payment
Payment is due upon order, without discount.
You can choose to pay online by credit card, PayPal, or Paylib. Your bank details are encrypted and transmitted directly to the bank via a secure connection.
You also have the option to pay by French cheque. This will only be accepted after verification by the bank of its cashing. The bank's approval will then trigger the shipment of your order.
Cash on delivery is not permitted.
Order
Any order implies the customer's acceptance of these general conditions.
Orders will only be validated when payment has been accepted by the online payment processor or upon receipt and cashing of the payment if made by cheque.
Any incomplete or incorrect order will not be processed.
Shipping Costs
Shipping costs are calculated based on the weight and destination of the package.
Order Shipment
Your order will be shipped on the first business day following your payment if it is made by credit card. If payment is by cheque, the order will only be shipped once the cheque has been cashed and approved by the bank. If a product is out of stock, you will be immediately informed and given the option to cancel your order. A refund will then be processed within 3 working days following the order.
During the company's closure periods, the e-store will remain accessible; however, a message will inform you before placing an order that it will only be shipped upon the company's reopening.
Order Tracking
Once your order is shipped, an email will be sent to you with the tracking number of the package, allowing you to follow its progress until it reaches its final destination. You can also track the status of your order on the website using your customer ID.
Delivery Times
Packages are shipped via La Poste using Colissimo with tracking. Delivery takes 48 hours for metropolitan France, which means 2 to 3 business days after the goods leave our facility. For the European Community, this timeframe is 3 to 5 business days after departure. For the rest of the world, it can take 1 to 3 weeks after shipment.
Assaisonnements Briards cannot be held responsible for any consequences due to delayed shipping (postal strikes, etc.).
Receipt of Package
If you are absent when the package is delivered, it will be left at your post office, and a notice will be placed in your mailbox informing you to pick it up. Upon delivery, you must check the goods before accepting them. Any irregularity during delivery must be reported on the delivery slip.
Without compliance with this clause, we cannot initiate a refund process with the carrier.
The merchandise travels at the recipient's risk.
Your Personal Data
The personal data you enter on this site is intended solely for our company. It is in no way shared with third parties.
In accordance with the "Informatique et Libertés" law, you have the right to access and rectify all your personal data.
Our site is registered with the CNIL under number 1013118.
In accordance with Article L. 223-2 of the Consumer Code, you can register on the opposition list for telephone solicitation. To register on this list, you can visit the website bloctel.gouv.fr. You can register online by filling out a form with your name, first name, email address, and the phone numbers you wish to register. You can also register by mail by sending a letter to the following address: Worldline – Service Bloctel CS 61311 – 41013 Blois Cedex. Registration is valid for 3 years.
Return period
In accordance with Article L. 221-20 of the Consumer Code, you have a period of 14 days from the date of delivery to return the product for an exchange or refund, without penalty except for return shipping costs, which remain your responsibility.
Below is a withdrawal form to download and return with the merchandise: Withdrawal Form
Disputes
Complaints or disputes will always be received with careful attention, with good faith always presumed from those who take the trouble to explain their situation.
In case of dispute, the customer will first contact the company to obtain an amicable solution.
Failing that, the Commercial Court of Meaux shall have sole jurisdiction, regardless of the place of delivery and the accepted payment method.
Consumer Mediation
In the event of a complaint that is not resolved amicably by the Consumer Service of Les Assaisonnements Briards and subject to Article L 612-2 of the Consumer Code, any consumer dispute or litigation may be subject to amicable resolution through mediation with the CMAP – Centre de Médiation et d’Arbitrage de Paris.
To submit your dispute to the mediator, you can either fill out the form on the CMAP website: www.mediateur-conso.cmap.fr, or send your request by mail to CMAP Médiation Consommation at 39 avenue Franklin Roosevelt 75008 PARIS, or by email to the address consommation@cmap.fr.
At the European level, for cross-border disputes concerning products purchased online, the European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
